Shipping Policies
1. Processing Time
- Orders are processed within 3-5 business days (excluding weekends and holidays).
- Custom and pre-order items may require additional processing time, which will be noted on the product page.
- You will receive a confirmation email once your order has been processed and shipped.
2. Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout based on your location and selected shipping method.
Domestic Shipping (U.S.)
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5-7 business days | Based on weight & location |
| Expedited Shipping | 2-3 business days | Based on weight & location |
| Overnight Shipping | 1 business day | Based on weight & location |
- Free Shipping is available for U.S. orders over $75.
International Shipping
- We ship worldwide! International orders typically arrive within 7-21 business days, depending on the destination.
- Customers are responsible for any customs duties, taxes, and import fees required by their country.
3. Order Tracking
- Once your order ships, you will receive a tracking number via email.
- Please allow 24-48 hours for tracking updates to reflect in the system.
4. Address Issues & Undeliverable Packages
- Ensure your shipping address is accurate at checkout. We are not responsible for packages delivered to incorrect addresses provided by the customer.
- If a package is returned due to an incorrect address or failed delivery attempt, we will contact you for reshipment options (additional shipping fees may apply).
5. Lost, Stolen, or Damaged Packages
- Reset and Relaunch LLC is not responsible for lost or stolen packages once marked as delivered. Please check with your local carrier for assistance.
- If your package arrives damaged, contact us within 48 hours with photos, and we will work with the carrier to resolve the issue.
6. Pre-Orders & Custom Orders
- Pre-order and custom items have specific shipping timeframes noted in the product description.
- If your order includes both ready-to-ship and pre-order items, your order will ship once all items are available.
7. Holiday & Peak Season Delays
- During holidays, shipping carriers may experience delays beyond our control. Please order early to ensure timely delivery.
8. Contact Us
For any shipping-related inquiries, feel free to contact us:
📧 Email: info@resetandrelaunch.net
📞 Phone: 954-399-3296
📍 Business Hours: Monday - Friday, 9AM-5PM
Thank you for shopping with Reset and Relaunch LLC! 🙏🏾✨